Returns and Exchange Policy
Effective Date: April 1, 2023
At FLO Naturals, we strive to provide our customers with high-quality hair products. We understand that sometimes returns and exchanges may be necessary, and we are here to assist you in the process. Please read our Returns & Exchange Policy carefully before initiating any return or exchange.
1. Eligibility for Returns & Exchanges:
- We accept returns and exchanges for products purchased directly from our website, www.flonaturals.com.
- To be eligible for a return or exchange, the product must be unused, undamaged, and in its original state as of the time of shipping. It should include all original tags, labels, and packaging.
2. Initiation of Return or Exchange:
- If you wish to initiate a return or exchange, please send an email to constance@flonaturals.com within 14 days of receiving the product. Include your order number, the product(s) you wish to return or exchange, and the reason for the return/exchange.
- Our customer support team will provide you with further instructions on the return or exchange process, including the return address and any additional requirements.
3. Return Shipping:
- The customer is responsible for all return shipping costs unless the return is due to a product defect or an error on our part.
- We recommend using a trackable shipping method to ensure the safe return of the product.
4. Refunds:
- Once we receive and inspect the returned product, we will process the refund within 5-7 business days.
- The refund will be issued in the original form of payment used during the purchase.
5. Exchanges:
- If you request an exchange, we will send you the requested replacement product(s) once we receive and verify the returned item(s).
- If the requested replacement product(s) are unavailable, we will provide you with the option of selecting an alternative product of equal value or a refund.
6. Non-Returnable Items:
- For hygiene and safety reasons, we cannot accept returns or exchanges on opened or used hair products unless they are defective or damaged upon arrival.
- We reserve the right to refuse returns or exchanges that do not meet the eligibility criteria mentioned in this policy.
Please note that this Returns & Exchange Policy is applicable only to purchases made on www.flonaturals.com. If you have any questions or concerns, please reach out to us at constance@flonaturals.com, and our dedicated support team will assist you promptly.
We appreciate your understanding and cooperation in adhering to these guidelines to ensure a smooth returns and exchange process. Your satisfaction is our top priority at FLO Naturals.
Sincerely,
FLO Naturals Customer Support Team