Flo Naturals Moisture Cream

Effective Date: April 1, 2023

Thank you for choosing FLO Naturals for your hair product needs. This shipping policy outlines the terms and conditions for the delivery of products ordered through our website, located at https://www.flonaturals.com. Please read this policy carefully before placing your order.

1. Processing Time:

  Once your order is received, we strive to process and ship it as quickly as possible. Orders are typically processed within 1-2 business days. During peak seasons or promotional periods, processing times may be slightly longer. Please note that processing time does not include weekends or holidays.

2. Shipping Methods and Carriers:

  We offer various shipping methods to accommodate your needs. The available shipping options will be displayed during the checkout process. Our primary shipping carriers are [Carrier Name 1] and [Carrier Name 2]. The carrier for your order will be determined based on the destination and shipping method selected at checkout.

3. Shipping Rates:

  Shipping rates are calculated based on the weight, dimensions, and destination of your order. The applicable shipping charges will be displayed during the checkout process before you finalize your order. We occasionally offer free shipping promotions, which will be clearly communicated on our website.

4. Domestic and International Shipping:

  We currently ship to customers within [Country/Region Name] as well as select international destinations. Please ensure that the shipping address provided is accurate and complete. FLO Naturals is not responsible for any delays or additional fees incurred due to inaccurate or incomplete shipping information provided by the customer.

  For international orders, please note that customs fees, import duties, taxes, and other charges may apply upon delivery. These charges are the responsibility of the customer and may vary based on the destination country's regulations. FLO Naturals is not responsible for any customs-related fees or delays.

5. Order Tracking:

  Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can also track your order by logging into your account on our website and accessing the order history section.

6. Delivery Time:

  The estimated delivery time depends on the shipping method chosen and the destination of your order. Please note that delivery times are approximate and may vary due to unforeseen circumstances or factors beyond our control, such as weather conditions or customs delays.

7. Order Modifications and Cancellations:

  If you need to modify or cancel your order, please contact our customer service team as soon as possible at [Customer Service Email]. We will do our best to accommodate your request. Please note that once an order has been shipped, modifications or cancellations may not be possible.

8. Damaged or Lost Packages:

  FLO Naturals takes utmost care in packaging and shipping your order. However, in rare cases where a package is damaged or lost during transit, please contact our customer service team immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue in a timely manner.

9. Returns and Exchanges:

  For information regarding our returns and exchange policy, please refer to our Returns and Refunds policy on our website.

10. Contact Information:

   If you have any questions or concerns regarding our shipping policy, please contact us at:

   - Email: constance@flonaturals.com

FLO Naturals reserves the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective upon posting the revised policy on our website. We encourage you to review this policy periodically.

Thank you for choosing FLO Naturals. We appreciate your business!

Effective Date: April 1, 2023

At FLO Naturals, we strive to provide our customers with high-quality hair products. We understand that sometimes returns and exchanges may be necessary, and we are here to assist you in the process. Please read our Returns & Exchange Policy carefully before initiating any return or exchange.

1. Eligibility for Returns & Exchanges:

  - We accept returns and exchanges for products purchased directly from our website, www.flonaturals.com.

  - To be eligible for a return or exchange, the product must be unused, undamaged, and in its original state as of the time of shipping. It should include all original tags, labels, and packaging.

2. Initiation of Return or Exchange:

  - If you wish to initiate a return or exchange, please send an email to constance@flonaturals.com within 14 days of receiving the product. Include your order number, the product(s) you wish to return or exchange, and the reason for the return/exchange.

  - Our customer support team will provide you with further instructions on the return or exchange process, including the return address and any additional requirements.

3. Return Shipping:

  - The customer is responsible for all return shipping costs unless the return is due to a product defect or an error on our part.

  - We recommend using a trackable shipping method to ensure the safe return of the product.

4. Refunds:

  - Once we receive and inspect the returned product, we will process the refund within 5-7 business days.

  - The refund will be issued in the original form of payment used during the purchase.

5. Exchanges:

  - If you request an exchange, we will send you the requested replacement product(s) once we receive and verify the returned item(s).

  - If the requested replacement product(s) are unavailable, we will provide you with the option of selecting an alternative product of equal value or a refund.

6. Non-Returnable Items:

  - For hygiene and safety reasons, we cannot accept returns or exchanges on opened or used hair products unless they are defective or damaged upon arrival.

  - We reserve the right to refuse returns or exchanges that do not meet the eligibility criteria mentioned in this policy.

Please note that this Returns & Exchange Policy is applicable only to purchases made on www.flonaturals.com. If you have any questions or concerns, please reach out to us at constance@flonaturals.com, and our dedicated support team will assist you promptly.

We appreciate your understanding and cooperation in adhering to these guidelines to ensure a smooth returns and exchange process. Your satisfaction is our top priority at FLO Naturals.

Sincerely,

FLO Naturals Customer Support Team